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Most Asked Questions In The new rummy:
Q1: How to log in after installing the new rummy?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to access the account, eliminating the need for a password or email login. This convenient method allows easy and secure login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you're still having issues, wait for the OTP to be sent after clicking "send OTP" and give it a few minutes. If you don't receive the OTP, you can reach out to the app's support through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number associated with your account. If your number has changed, submit your proper KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Download the latest version of the app and reinstall it. This should allow you to log in and play the updated app without any problems.
Most Asked Questions Related To Withdraw In The new rummy:
Q1: What is the minimum withdrawal amount in the new rummy?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned from gaming, not bonus amounts. This means you can redeem your gaming earnings, but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all required KYC details in the app, including saving your Aadhaar card, UPI information, and bank details. This information will be used to verify and authenticate your account. Please ensure all relevant data is accurately entered and saved in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow the process to be completed within 30 minutes to 3 hours. However, occasional delays in payment processing can extend this wait time to up to 24 hours. This delay may occur when payments are not promptly processed.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus money within your gaming account and cannot withdraw it. Any winnings earned from playing games with the bonus amount are withdrawable. This means you can cash out your winnings, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is still pending, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for assistance.