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Most Asked Questions In The colour rummy:
Q1: How to log in after installing the colour rummy?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely log in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal to come in. If you don't receive the OTP after clicking send, you can try again or reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the active phone number initially associated with your account. If the number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate a smooth account transfer. This will help update your account with the new information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you'll be able to log in and continue playing with ease.
Most Asked Questions Related To Withdraw In The colour rummy:
Q1: What is the minimum withdrawal amount in the colour rummy?
The app allows withdrawals of a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earnings from gaming and not for bonus amounts collected. This means you can withdraw the money you've earned from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours. This delay is relatively rare but can happen when processing payments.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned using the bonus funds can be withdrawn. The bonus itself cannot be withdrawn, but any profits made while playing with it can be cashed out.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings to see if your withdrawal request is being processed. If it's not showing up, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for further assistance.